Refund Policy
Last Updated: March 2026
At Car Rental Ranchi, we strive to provide the best taxi service experience. We understand that plans can change, and we have a fair refund policy to accommodate such situations.
1. Cancellation & Refund Schedule
Refunds are processed based on when you cancel your booking relative to the scheduled pickup time:
| Cancellation Time |
Refund Amount |
| More than 24 hours before pickup |
100% Refund |
| 12-24 hours before pickup |
90% Refund |
| 2-12 hours before pickup |
80% Refund |
| Less than 2 hours before pickup |
50% Refund |
| After driver dispatched / No-show |
No Refund |
Good News! For cancellations made more than 24 hours in advance, you receive a 100% refund with no questions asked.
2. How to Request a Refund
- Contact Us: Call +91-7488341848 or WhatsApp us with your booking details.
- Provide Information: Share your booking ID, name, and reason for cancellation.
- Confirmation: You'll receive a cancellation confirmation via SMS/WhatsApp.
- Refund Processing: Refund will be initiated within 24-48 hours.
- Receive Refund: Amount credited to original payment method in 5-7 business days.
3. Refund Methods
- UPI Payments: Refund to original UPI ID within 24-48 hours.
- Card Payments: Refund to original card within 5-7 business days.
- Bank Transfer: Refund to bank account within 3-5 business days.
- Cash Advance: Cash refund at our office or via bank transfer.
4. Non-Refundable Situations
Refunds are NOT available in the following cases:
- No-show without prior cancellation
- Cancellation after driver has arrived at pickup location
- Service already completed
- False or fraudulent bookings
- Violation of our terms and conditions
5. Service Issues & Complaints
If you experienced any issues with our service, you may be eligible for a partial or full refund:
- Driver No-Show: 100% refund if driver doesn't arrive within 30 minutes of scheduled time.
- Vehicle Issues: Partial refund or re-booking if vehicle provided doesn't match booking.
- Safety Concerns: Full refund if trip is ended due to legitimate safety concerns.
- Overcharging: Difference refunded if charged more than agreed fare.
To report service issues, contact us within 24 hours of your trip with relevant details.
6. Outstation Trip Refunds
For outstation bookings, additional terms apply:
- Cancellation more than 48 hours before: 100% refund
- Cancellation 24-48 hours before: 80% refund
- Cancellation less than 24 hours: 50% refund
- If trip is shortened by customer, partial refund based on unused distance
7. Corporate Bookings
Corporate account holders have special refund terms as per their service agreement. Contact your account manager for details.
8. Force Majeure
In case of cancellation due to events beyond either party's control (natural disasters, government restrictions, etc.), a 100% refund or rescheduling will be offered.
9. Processing Time
- Refund request acknowledgment: Within 2 hours
- Refund processing initiation: Within 24-48 hours
- Refund credit to account: 3-7 business days (depending on payment method)
10. Contact for Refunds